Orthotic Warranty Policy

Welcome to Melbourne Podiatry Clinic, where we prioritise the quality and longevity of your orthotic experience. This warranty policy is designed to outline the terms and conditions of the warranty coverage provided with our orthotic products.

Warranty Coverage:

Melbourne Podiatry Clinic provides a warranty for a duration of 12 months from the date of delivery for all orthotic products. This warranty is a testament to our commitment to delivering products of the highest standard.

Covered Issues:

The warranty covers defects in materials or workmanship that may impact the functionality of the orthotics. This includes issues related to the structural integrity and performance of the orthotic devices.

Exclusions:

While we stand behind the quality of our orthotics, certain situations are not covered under this warranty. Exclusions include damages caused by:

Misuse: The orthotics being used in a manner inconsistent with their intended purpose.
Neglect: Failure to follow recommended care and usage instructions.
Unauthorised Alterations: Any modifications made to the orthotics without explicit approval from Melbourne Podiatry Clinic.

Making a Warranty Claim:

If you believe your orthotics are experiencing issues covered by our warranty, please follow these steps:

Contact Us: Reach out to Melbourne Podiatry Clinic promptly with your original receipt.
Provide Details: Include a detailed description of the issue. Attach clear images if possible to aid in the assessment process.

Resolution Process:

Upon receiving your warranty claim, our experienced team will undertake a thorough assessment of the reported issue. Depending on the nature of the problem, we will determine the most appropriate solution, which may include:

Repairs: When feasible, we will undertake necessary repairs to restore the functionality of the orthotics.
Replacement: In cases where repairs are not sufficient, we may opt for the replacement of the orthotics with a new pair.

How to Contact Us:

For all warranty-related inquiries, please reach out to Melbourne Podiatry Clinic using the following contact details:

Phone: (03) 9993 0461
Email: info@melbournepodiatryclinic.com.au

Important Note:
Prices and policies are subject to periodic review and may be updated.
For the most current information, feel free to reach out to Melbourne Podiatry Clinic through the provided contact details.

We value your trust in Melbourne Podiatry Clinic, and our team is dedicated to ensuring your satisfaction and the longevity of your orthotic investment.